Client Feedback
Every project is a partnership—and every partnership is personal. We’re proud to serve Richmond’s Class A commercial owners, local institutions, and growing regional businesses who demand more than the industry standard. Hear directly from the clients, architects, and teammates who’ve experienced exactly what we mean when we say client-driven.
“Our experience with Emerald was positive from start to finish. Our project was a success due to the integrity, dedication and professionalism of the entire Emerald team.
They handled challenges well, whether it be the tight schedule, supply chain delays or owner changes. When faced with delays or complications, the they came up with viable solutions to keep our project on schedule, and respectful of the budget as well. The on-site supervision personnel kept the subcontractors organized and on track, the site clean, and always made time to speak with us during site visits. Communication is key and we were kept well informed throughout the entire project.
It was a pleasure to work with Emerald and I look forward to working with their team again in the future.”
Holly Smith, Project Manager
WestRock
“Emerald is the ultimate GC partner with an all-hands-on-deck approach ensuring project success. I have had the pleasure of working with the Emerald team on a ground up construction project as well as various interior build outs. They deliver 100% at every phase, from estimating through design/build coordination and punch list/project turnover. They aim to please by being extremely well-organized, solution-driven, and transparent in all pricing. As a Project Manager representing various clients with a variety of project sizes/types, I am always confident in bringing Emerald to the table.”
Katie Chalmers, PMP, Project Manager
JLL
“We are so grateful for our partnership with Emerald. They helped us bring our dream to life, guiding us every step of the way in building our new facility for our growing retail operation. Emerald’s communication throughout the project made coordination with our team a breeze. The PM was always organized as he led the weekly OAC meetings and made sure we were aware of the upcoming activities. We would drop in regularly to check on progress and chat with the superintendent, who was on top of the site and knew our building inside and out! The team worked seamlessly together, and were constantly getting in front of any potential issues. They delivered an incredibly tight deadline to finish the building, and we could not be happier with the final product.”
Whitney O’Connor, Owner
Revival Consignment
“Every person on the Emerald team has contributed toward a successful build out. Because of Emerald, we were always successful in delivering each of the five phases. I am so appreciative of our partnership. Your agile team has always been able to bend and flex to our ever-changing environment and has delivered high-quality results with tight timelines. Providing wonderful customer service has been at the heart of our business relationship.”
Pamela Rivera
Indivior
“Our experience with Emerald Construction is unsurpassed. They are client-driven, problem solvers and clear communicators. Their project management skills for running and tracking projects are exceptional. Emerald creates a cohesive and crossed-disciplined team based on the client’s needs for each project. The end result is a successful project and a happy client.”
Tom Duke, CID, LEED AP, Principal
Wendel Architecture
“I know there is a lot of work and effort that goes into a project like this on your end, but know that I appreciate everything you all have done, and I think it shows in the finished product.
Who knows what the future may bring, but if we get the chance to do another wash, you guys will be the lead horse.”
Max Koehler, Owner
Wash Your Way RVA
“Emerald was very professional and always on top of their game. The Superintendent was on schedule and kept the project moving. I appreciated the constant communication and attention to the smallest detail. I have peers in the business and am confident in any referral of Emerald to others in the industry. Simply, this has just been a great experience.”
Ryan Converse
CWC Food Services, Inc.
“For more than two decades Emerald has been a reliable and trusted partner in successfully completing numerous facility projects at Pfizer Consumer Healthcare. They also have the necessary training, skilled personnel and workmanship to complete complex projects in a regulated GMP environment. Consequently, Emerald continues as a preferred contractor for both small and large projects at the Richmond, Virginia site.”
Michael Crumley, Director of Engineering
Pfizer Global Operations
“My experience with Emerald has been first class since day one; the timeliness and detail of communication was extraordinary. If an issue came up that needed research or an answer, they did not hesitate to take the initiative and find a solution or alternative. They were a breath of fresh air to work with.”
Brian Evants, President/CEO/Owner
American Family Fitness
“My experience with Emerald was nothing short of exceptional. Their communication and attention to detail throughout the historic renovation of the Church Hill Midas location established their position as a trusted construction partner. Whether it was the daily check-ins with the superintendent, keeping me abreast of the project activities or the commitment to quality by the whole team. The final product is a space I am proud to share with our patrons. I look forward to working with Emerald on any of my future projects.”
Mark Smith, Owner
Midas of Richmond
